Graphics Documentation provides everything you need to get started, with both general and technical resources.
You’ll find standalone videos, embedded clips, and detailed guides for tasks like setting up a greenscreen area, HDRI capture, and data integration—plus much more to enhance your workflow.
Tracking Documentation gives you the technical info and step-by-step guides to make the most of your tracking systems.
It also includes video tutorials, default configurations, and downloadable tools and sample videos to support your projects.
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For Graphics Support:
Simply send us an email at support@pixotope.com
For Tracking Support:
Reach out to us at trackingsupport@pixotope.com
Alternatively, you can log into your Pixotope Cloud, select "Support" and complete the ticket form.
Our friendly and helpful staff will respond as quickly as possible, in line with your contract entitlement.
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These services can be delivered onsite or, as is increasingly common, remotely via screen-sharing software.
We offer flexible rates and will work with you to customize these services to fit your needs.
- Creative and operations training
- Commissioning - Setting up your production environment and ensuring all the elements are properly integrated.
- Onsite Technical/Creative Support.
- Live Event Technical Consultation
Please contact your sales contact for more information.
At Pixotope, we have a unique method of lens calibration for all our camera tracking systems.
In contrast to other measurement methods offered on the market today, our approach is based exclusively on automated image processing process and not on the manual setting and experience of an operator.
Our software automatically moves the lens through the entire zoom and focus range and records a three-dimensional calibration object. From this, our smart algorithms generate a lens file with all optical parameters. This can then be used by any of our camera tracking systems for real-time operation.
No matter which lens or camera, our Zoom Lens Calibration measures the individual optical parameters of your system with the highest precision. In addition to the field of view, many other parameters of your optical system are recorded, for instance, the exact position of the center of the image, the displacement of the nodal point along the optical axis and the distortion coefficients.
By doing this, we create the best possible model of your optical system, which then optimally defines the model of the virtual camera of your render engine.
